Junior Integration Manager

Summary

Join Xsolla as an Integration Manager and collaborate with game partners to integrate tools, products, and services into their games. This role requires a blend of technical and interpersonal skills, design sensibility, and payment processing knowledge within the gaming industry. You will assist developers in debugging technical issues, escalating as needed, and providing clear documentation. The position is based in our Japan office but offers hybrid or fully remote options. If you are passionate about supporting game developers and expanding innovative gaming solutions, apply now!

Requirements

• Bachelor's Degree (or equivalent) in a related field
• 2+ years of experience
• Must be able to speak and write English at a business level
• Strong customer service / interpersonal skills
• General integration knowledge
• Must be able to immediately handle a significant amount of workload and effectively prioritize projects with a high degree of autonomy
• Effective time management skills and excellent attention to detail
• Ability to problem solve
• Proficiency in Japanese at least at the JLPT N2 Level
• Must be legally authorized to work in Japan

Responsibilities

• Workable technical problem-solving skills
• Ability to Diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues
• Ability to describe issues concisely based on client feedback
• Experience in customer service
• A team player who is able to pass issues onto appropriate parties or escalate when necessary
• Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments
• Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation. Some customer service experience is definitely a plus
• Command of online productivity tools (Confluence, Jira, ChatGPT, G Suite, Google Translate, etc) and ability to learn new tools as necessary

Preferred Qualifications

Experience with web or higher education in computer science

Benefits

• Competitive salary and performance-based incentives
• Flexible work environment (remote, hybrid, or in-office options)
• Collaborative and innovative team culture
• Career growth opportunities in a dynamic and expanding market