Junior It Administrator

Summary

Join WEBTOON Entertainment as a Junior IT Administrator and be the first point of contact for employee IT support. You will troubleshoot hardware, software, and network issues, manage user accounts, and support onboarding/offboarding processes. This role requires strong troubleshooting skills, familiarity with various IT systems, and excellent communication. The ideal candidate will possess a customer-focused attitude and the ability to work independently and as part of a team. WEBTOON offers a comprehensive benefits package including health benefits, generous PTO, 401K contributions, and a work-from-anywhere policy.

Requirements

• Diploma or degree in Computer Science, IT, or a related field, or equivalent experience
• 1-2 years of experience in IT support or Helpdesk roles
• Strong troubleshooting skills and familiarity with macOS, DNS, O365, Google Workspace, and VPN systems
• Excellent communication skills and a customer-focused attitude
• Ability to work independently and as part of a team
• Flexibility to work outside standard hours as needed

Responsibilities

• Serve as the first point of contact for IT support, troubleshooting hardware, software, and network issues
• Manage user accounts, permissions, and system access
• Support onboarding/offboarding processes by provisioning devices and accounts
• Maintain and deploy IT equipment; conduct hardware replacements or upgrades as needed
• Provide technical support for operating systems, Microsoft Office, Google Workspace, VPN, and other business tools
• Document IT processes and create user-friendly how-to guides
• Collaborate with vendors for hardware and software procurement
• Assist in IT security management and Helpdesk initiatives

Preferred Qualifications

Korean language proficiency

Benefits

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
• Health benefits, including vision and dental!
• Generous PTO and Parental Leave Top-up
• 401K Contributions
• Commuter Benefits
• Work-From-Anywhere
• Global WEBTOON and LINE FRIENDS discount program
• Winter break shutdown and a whole lot more!