FiscalNote is hiring a
Junior IT Support Engineer in United States

Summary

The Jr. IT Support Engineer reports to the Sr. Director, Enterprise IT and will maintain key FiscalNote systems and support employees using them. They will provide onsite and remote IT support, work within the internal ITSM solution, and support core IT systems. The ideal candidate has 2-4 years of relevant experience, strong communication skills, and troubleshooting skills in MacOS and Windows.

Requirements

• 2-4 years of relevant hands-on experience with IT Service Desk or Support
• Strong written and verbal English communication skills
• Strong troubleshooting skills in MacOS and Windows
• Experience with both Google Workspace and MS Office 365
• Ability to troubleshoot basic local network related issues
• Available for on-call duties

Responsibilities

• Provide onsite IT support in FiscalNote’s Washington, DC office Monday - Friday
• Support remote employees virtually via Zoom / Google Meet
• Work within FiscalNote’s internal ITSM solution, ensuring established SLAs are met and requests are correctly routed
• Support core IT systems including but not limited to, FiscalNote’s collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
• Manage IT inventory, ensuring devices are effectively inventoried, deployed, and monitored
• Onboarding and Offboarding of FiscalNote employees
• Create accounts and deploy workstations to new and existing employees
• Troubleshoot and solve common user problems
• Be able to manage critical issues outside regular work hours

Benefits

Competitive salaries, retirement accounts, and equity packages