Qualifyze is hiring a
Junior IT Support Engineer

Summary

Join our team as an IT Support Specialist and ensure seamless IT operations across the company, providing technical support, managing assets, and maintaining high standards of IT services.

Requirements

• Fluency in English (written & spoken)
• One or more years of experience supporting operating systems such as Windows, Macintosh, or Linux
• Experience managing Microsoft 365, Microsoft Azure and Google Suite
• Experience using an Identity and Device Management Administration tool (e.g., MDM solutions)
• Experience with security in companies and rights/roles structures
• Proficiency in supporting office productivity applications such as Outlook, Word, and Excel
• Experience using a ticketing system, preferably Jira
• Experience with hardware troubleshooting
• Understanding of basic networking concepts (e.g., TCP/IP, switches, routers, and Wi-Fi)
• Ability to adapt quickly to new tools and technologies

Responsibilities

• Implement and maintain the asset database and hardware inventory for the office
• Manage stock of IT equipment and ensure effective Lifecycle Management
• Conduct IT Induction sessions for newcomers
• Provide onboarding support for new employees, including setting up accounts, laptops, and other necessary IT resources
• End-User IT support for workstations, including Windows/Unix/Mac desktops and laptops, printers, and smartphones
• Perform installation, routine maintenance, and management of end-user computing devices (desktops, laptops, smartphones, tablets); this includes imaging and keeping devices updated using management tools
• Assist employees in resolving IT issues, including setting up security, managing roles and rights on cloud services, and troubleshooting various software tools (mainly browser-based)
• Manage and resolve internal user requests related to the platform, using the Jira ticketing system
• Support identity and device management using an MDM (Mobile Device Management) and IM (Identity Management) tool
• Troubleshoot and resolve hardware issues
• Maintain knowledge of basic networking concepts, such as TCP/IP, switches, routers, and Wi-Fi configurations

Benefits

• Flexible schedules throughout the year
• Monthly restaurant/transportation vouchers
• Health insurance policy with Assistència Sanitària (for Spain-based employees), with the option to add family members
• Wellhub wellbeing platform membership
• The option to work from abroad for up to 3 months per year
• All the necessary work equipment (laptop, headphones, etc.)
• Two official company events per year to celebrate success
• Individual coaching and mentoring on your development roadmap within Qualifyze