Junior Operations Specialist

Summary

Join our team as a Jr Operations Specialist and support our growing Connect business line. You will play a key role in supporting billing, legal contracts, BI, and operational efficiency. Your main tasks will include operational support and insurance tasks, BI & data analysis, finance & billing, legal & contracts, and homologation & customer integration. The ideal candidate will have 2-3 years of experience in an operational or analytical role, fluency in Spanish and English, and advanced proficiency in Excel/Google Sheets. This role offers opportunities for professional growth in a fast-paced SaaS environment and includes various benefits.

Requirements

• Experience: 2–3 years in an operational or analytical role
• Languages: Fluent in both Spanish and English
• Skills: Advanced proficiency in Excel / Google Sheets
• Strong analytical thinking and problem-solving
• High adaptability and multitasking ability
• Proactivity and a drive for continuous improvement

Responsibilities

• Help design workflows and suggest improvements to operational tools
• Support cross-functional project initiatives as needed
• Coordinate insurance integration tasks with centers
• Monitor progress, flag issues, and collect required data
• Update existing dashboards, supporting accurate and timely reporting of business KPIs
• Assist in data analysis and help monitor KPIs to support management decisions
• Support with external customer requests for data and insights, as well as internal data inquiries
• Assist with billing models and invoicing processes
• Help generate financial reports and support budget tracking
• Support budget planning and help monitor financial performance against budget
• Follow up on contract signing and addendum processes
• Coordinate with external law firms as needed
• Lead customer homologation processes
• Help ensure smooth onboarding for new customers

Preferred Qualifications

• Experience with data tools (SQL, Looker)
• Familiarity with CRM systems (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Hive)
• Prior experience in SaaS or healthcare sectors

Benefits

• Share options plan after six months
• Extra day off for your birthday
• Comprehensive health insurance
• Ifeel access - mental wellbeing platform
• Access to Flexoh, our flexible compensation plan
• Membership to Wellhub, our wellness network offering benefits for gyms and nutrition
• Language courses to learn or improve your skills
• Freedom to work 100% remotely, from wherever works best for you in Spain . Possibility to go to our amazing office in Barcelona!