Junior Operations Specialist

Summary

Join Einride, a company transforming road freight with digital, electric, and autonomous technologies, as a Junior Operations Specialist. You will support customers in the DACH region, ensuring operational excellence in a fully remote role with occasional customer visits. Responsibilities include managing daily operations, acting as the primary customer contact, coordinating internal stakeholders, analyzing performance, handling customer requests, and supporting deployment projects. The ideal candidate possesses a logistics apprenticeship or business/logistics degree, customer-facing experience, strong communication and organizational skills, fluency in German and English, and a passion for technology and sustainability. Einride offers a competitive salary, growth potential, and a dynamic work environment.

Requirements

• Successful apprenticeship (abgeschlossene Ausbildung) in a logistics role
• Bachelor's degree in Business, Supply Chain/Operations or Logistics
• First experiences in a customer facing role within operations, logistics or other relevant settings
• Strong collaborator & communicator with organisational skillset
• Strong service and solution oriented mindset
• Independent and confident in your ability to act, prioritize and make decisions
• Fluent in German & English
• Hands- on mentality and open for fast scaling environment
• Enthusiastic about new technologies (electric transports) & sustainability

Responsibilities

• Together with Operational Account Manager develop and maintain an optimal customer experience for our customers in Germany
• Manage daily operations and planning
• First point of contact for our customers and other partners such as carriers and workshops for electric trucks
• Coordinate internal stakeholders such as invoicing, hardware and charging
• Analyze, optimize and report performance securing agreed KPIs and SLA are achieved
• Handle and resolve customer requests
• Monitoring support inbox and resolve ad hoc deviations
• Support customer deployment projects
• Customer on site visits and go live support
• Supporting account managers with backoffice tasks

Benefits

• Competitive salary and potential to grow within the organization
• Transforming the logistics landscape within a skilled & motivated team by implementing latest technologies and solutions
• AI based transformation tools
• Work in a small, regional and dynamic team, supported by our international headquarters in Sweden, Stockholm
• Working local, thinking global
• Joining a technology disruptor with fast growth ambitions
• Working in a fully remote role with traveling on demand