Katalon is hiring a
Junior Product Support

Summary

The job description is for a Customer Support Engineer position at Katalon, a leading provider of a quality management platform. The role involves responding to customer inquiries, troubleshooting issues, collaborating with cross-functional teams, and maintaining knowledge of products. The candidate should have at least 1 year of hands-on experience in automation testing, strong English communication skills, and the ability to work independently and collaboratively.

Requirements

• 1+ year(s) of hands-on experience. with Automation Testing (mobile testing, web-based testing, API testing, or WinApp testing)
• Demonstrated self-starting and supportive team spirit
• Ability to effectively multitask and excel in a fast-paced environment
• Strong command of English for effective communication and presentation skills
• Ability to work independently and collaboratively in a team environment
• Attention to detail and ability to handle multiple tasks
• Technical aptitude and ability to learn new software and tools

Responsibilities

• Respond to customer inquiries and provide technical assistance via various communication channels
• Troubleshoot and resolve customer issues and document solutions
• Collaborate with cross-functional teams to address customer needs and improve product functionality
• Maintain knowledge of our products and stay up-to-date with new features and enhancements
• Contribute to the development of support resources, such as knowledge base articles and FAQs

Benefits

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves
• Statutory Compliance: Labor compliance with local regulations that ensure employee security
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance