Junior Salesforce Administrator

Summary

Join our team committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. As a Junior Salesforce Administrator, you will support users in Salesforce and its integrated 3rd party tools, troubleshooting application errors, identifying areas for improvement, maintaining user permissions, and creating custom automations. You will work alongside our Salesforce Administrator/Developer to ensure we capitalize on Salesforce benefits and design world-class applications. The role involves maintaining Salesforce data, creating reports and dashboards, and maintaining automations using workflow rules, process builder, and flows. This position requires a Salesforce Certified Administrator certification and 1+ years of experience in a Salesforce environment. The salary range is $60,000-85,000k/yr CAD.

Requirements

• Salesforce Certified Administrator
• 1+ years of experience working in a Salesforce environment
• Experience developing customer-facing interfaces
• Knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, Knowledge Center, and Community
• Self-learner and not afraid of working closely with team members to ensure workflows and tools support front-line team members

Responsibilities

• Maintain Salesforce as the source of truth for customer and sales data
• Managing Salesforce roles, profiles, sharing rules, and groups
• Provide ongoing user support for Salesforce and its integrated 3rd party tools (such as Gong, Groove, Pardot)
• Maintain and update Salesforce data including importing, exporting, and mass updating data
• Create and maintain fields, views, campaigns and other salesforce.com apps and functions
• Create and maintain metrics reports and dashboards
• Maintain, enhance, and create automations using workflow rules, process builder and flows