Senior GTM Systems Administrator

Summary

Join Grafana as a Senior Salesforce Administrator and play a key role in enhancing the scalability and efficiency of our Salesforce ecosystem. Collaborate with cross-functional partners to design, configure, and optimize Salesforce solutions. Manage complex system enhancements, ensure data integrity, automate business processes, and support integrations with other GTM tools. Help define and enforce best practices, mentor junior team members, and contribute to strategic initiatives. Leverage your deep Salesforce expertise and passion for process improvement to deliver high-impact solutions in a fast-paced environment. As a strong team player, you will thrive on collaboration and actively listen to the needs of stakeholders. Communicate clearly, problem-solve creatively, and adapt in a dynamic environment.

Requirements

• Experience in a Sales or GTM organization
• 6+ years: Salesforce administration and advanced certification
• Experience within Salesforce: CPQ
• Experience with the following: Gong, Zoominfo (will fill in more tools)
• Excellent communication skills with senior management audiences- explain “what it is”, “why it matters” and “what should we do” in terms of your projects and solutions; deliver customer-oriented KPIs and solutions in order to ensure alignment with those audiences
• Located in the United States or Canada

Responsibilities

• Salesforce Configuration & Optimization: Design, build, and maintain scalable Salesforce solutions that support Sales, Marketing, and Customer Success teams
• Implement advanced automation using Flows, Process Builder, and other declarative tools
• Participate in change management, release cycles, and UAT processes
• Data Management & Integrity : Ensure data quality through validation rules, duplicate management, and consistent data governance practices
• Support data migrations and cleanup efforts in collaboration with RevOps and Data teams
• Integration Support: Support integrations between Salesforce and key GTM tools (e.g Gong, Grafana, LeanData, Zoominfo etc.)
• Collaborate with engineering, data and third-party vendors to ensure seamless data flow and system stability especially with our custom API’s

Preferred Qualifications

• Salesforce Security & Access Controls: Manage roles, profiles, permission sets, and sharing rules to ensure secure and scalable data access across GTM teams
• Audit & Compliance Readiness: Support compliance initiatives by maintaining clear audit trails, file history tracking, and robust security protocols
• Security Best Practices: Stay current with Salesforce security updates, perform regular org health checks, and champion proactive risk management
• AI & Analytics: Leverage Salesforce Einstein and integrated AI tools to surface actionable insights

Benefits

• Equity
• Bonus (if applicable)