Hostinger International is hiring a
Junior Technical Customer Success Specialist

Summary

Join Hostinger as a Junior Technical Customer Success Specialist to provide customer support, troubleshoot issues, and grow your technical expertise in a fast-growing web hosting company. This is a remote position with competitive compensation and opportunities for personal growth.

Requirements

• C1 or native written English proficiency
• High motivation for helping customers and IT curiosity, basic technical understanding
• Ability to multitask and handle multiple customer inquiries simultaneously
• High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided
• Strong problem-solving skills and the ability to think critically when addressing tasks
• Ability to show empathy, tactfulness, and proactivity when interacting with customers
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities
• A typing speed of ≥ 50 WPM
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights and weekends)
• A computer with the following parameters: RAM - 16 GB or higher. (for Windows); 8 GB or higher. (for Mac Os).. Processor - Intel i3, i5, i7, 10th generation or later.. Minimum AMD Ryzen 4000 or higher
• Operating system: Windows. 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux. : Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher
• Ability to boost the internet speed to at least 50 Mbps

Responsibilities

• Communicate with customers via live chat and tickets, troubleshoot billing, domains, or account-related issues in a timely manner
• Empower customers to build their online success by applying problem-solving skills and resourcefulness
• Dive deep into the world of IT by polishing your technical expertise daily
• Deliver impactful work on a global scale

Preferred Qualifications

Experience in the customer service field is a plus!

Benefits

• Permanent remote opportunity!
• A competitive monthly compensation for services in USD (for non-Indonesian candidates)
• A competitive monthly basic salary ranging from IDR 6-7 million, excluding bonuses (for Indonesian candidates)
• Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas
• Additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered
• Commissions (10%) can be earned by offering additional services for our customers
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days
• Flexible compensation models to choose from: Fix and Variable!
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023
• Estimated start date: as soon as possible!