Remote Technical Customer Success Specialist

Summary

Join Hostinger, where we build world-class solutions for anyone to easily succeed online. We are looking for a Customer Success Specialist to join our Customer Success Team.

Requirements

• C1 or native written English proficiency
• High motivation for helping customers and IT curiosity, basic technical understanding
• Ability to multitask and handle multiple customer inquiries simultaneously
• High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided
• Strong problem-solving skills and the ability to think critically when addressing tasks
• Ability to show empathy, tactfulness, and proactivity when interacting with customers
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities
• A typing speed of ≥ 50 WPM

Responsibilities

• Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner
• Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by polishing your technical expertise daily
• Deliver impactful work on a global scale

Benefits

• Permanent remote opportunity!
• A competitive monthly compensation for services in USD (for non-Indonesian candidates)
• A competitive monthly basic salary ranging from IDR 6-7 million, excluding bonuses (for Indonesian candidates)
• Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas
• Additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered
• Commissions (10%) can be earned by offering additional services for our customers
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days
• Flexible compensation models to choose from: Fix and Variable!
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!