Remote Key Account Director

Summary

Join BenchSci as a Key Account Director to spearhead delivering novel AI technology impacting research at leading pharmaceutical companies, managing business relationships and revenue for top accounts.

Requirements

• Minimum 8+ years of experience in key account management/management consulting, with a proven track record of successfully managing key accounts and achieving revenue targets
• Experience in the technology and pharma industry
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships
• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines
• Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions
• Proactive and self-motivated with a passion for delivering exceptional customer service
• Ability to work independently, as well as collaboratively in a team environment
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth
• Ability to navigate a team through ambiguity
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes
• Bachelor's degree in business administration, science, AI, or a related field
• Strong business acumen and financial understanding

Responsibilities

• Own and drive the strategic partnership with some of the top pharmaceuticals in the world
• Build and maintain strong relationships with key client stakeholders, acting as their primary point of contact
• Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions
• Develop, execute, and own account strategies to ensure value realization, revenue retention, revenue growth, and expansion
• Understand the customer's business goals and objectives, and develop targeted strategies that align with the needs of the customer
• Monitor and analyze market trends within accounts to identify potential risks, watch-outs, and opportunities
• Lead the account team to ensure the successful delivery against account based goals and value frameworks
• Keep a pulse on the health of the account and manage and mitigate risks
• Ensure all client-facing communications and activities are on strategy and held to the highest standard
• Collaborate with cross-functional teams, such as sales, account services, customer insights, and value to ensure seamless delivery of products/services and exceptional customer experience
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders
• Understand account dynamics, buying process/ key decisions to support sales and renewals
• Identify and pursue new business opportunities within existing accounts
• Liaise with sales to expand growthSupport contract negotiations and renewals in collaboration with the sales team

Benefits

• An engaging remote-first culture
• A great compensation package that includes BenchSci equity options
• A robust vacation policy plus an additional vacation day every year
• Company closures for 14 more days throughout the year
• Flex time for sick days, personal days, and religious holidays
• Comprehensive health and dental benefits
• Annual learning & development budget
• A one-time home office set-up budget to use upon joining BenchSci
• An annual lifestyle spending account allowance
• Generous parental leave benefits with a top-up plan or paid time off options
• The ability to save for your retirement coupled with a company match!