Alan is hiring a
Key Account Manager

Summary

The job is for a Key Account Manager at Alan, a health partner company with over 580 employees across Europe. The role involves handling a portfolio of strategic accounts, maintaining strong customer relationships, identifying customer needs, and participating in product development. The ideal candidate has at least 6 years of experience in a customer-facing role, is fluent in French and English, and has experience dealing with large companies.

Requirements

• At least 6 years of experience in a customer-facing role including frequent interactions with C-Levels
• Fluent both in French and English
• Experience in dealing with companies of more than 300 employees

Responsibilities

• Handle a portfolio of strategic accounts and flagships companies
• Build and maintain strong customer relationships with key stakeholders
• Identify potential signals of dissatisfaction and implement solutions
• Ensure successful onboarding of new accounts
• Analyze and present consumption reports to customers through business reviews
• Identify and execute out-of-the-box initiatives to engage existing customers
• Be in charge of cross-selling/upselling our portfolio
• Renegotiate contracts to guarantee both great value for money and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

Preferred Qualifications

Previous experience in Insurance or any industry linked to benefits (but definitely not a must-have)

Benefits

• Generous equity packages complement your base salary, for permanent contracts only
• Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship
• Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
• Flexible vacation policy and flexible working hours
• Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
• Country-specific commuter benefits
• A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises
• Extended parental leave for all new parents, for permanent contracts only