Key Account Manager

Summary

Join Fender Musical Instruments Corporation as a Key Account Manager, dedicated to Guitar Center and focused on the Fender and Squier brands. This remote role, with travel to Los Angeles and Kansas City, requires building and maintaining strong business relationships with key account contacts. You will be responsible for achieving annual targets through strategic planning and execution, collaborating with cross-functional teams, and proactively identifying growth opportunities. The position demands strong communication, analytical, and problem-solving skills, along with experience in sales and territory management. Preference is given to candidates located in the Los Angeles Metro or Greater Phoenix areas. This role offers a competitive benefits package.

Requirements

• A minimum of 5 years of sales and territory management is required
• Highly motivated and target-driven with a proven track record in sales
• Highly effective time management, planning, and multitasking ability
• Excellent communication skills with the ability to build productive and professional relationships
• Knowledge of finance, P&L, inventory management, and forecasting
• Ability to thrive in both a team environment and individually
• High level of drive and ambition to succeed
• Proficient in Microsoft Office
• Ability to maintain professionalism and effective communication at all levels of FMIC and its customers

Responsibilities

• Leading important FMIC product lines under the Fender and Squier brands with an ownership mentality while confidently serving as the key day-to-day contact for Guitar Center Merchandising and Inventory Management contacts
• Proactive planning and execution that takes data, insights, and feedback from the account to create actionable opportunities for both the account and the Fender/Squier business
• Build strong relationships with the account’s management team and key stakeholders to build trust and strengthen partnerships across the organization
• Ability to meet daily, both remotely (Zoom, phone, etc) as well as in-person with key cross-functional partners at the account to ensure we are meeting and exceeding the account's needs while actively proposing innovative strategies to profitably grow FMIC business
• Track and measure key account metrics weekly and report to leadership with recommended next steps
• Identify opportunities for wins, up-sell opportunities, and collaborate with internal fulfillment and external sales teams to ensure goals are achieved
• Build strong internal network with cross-functional business partners in operations, supply chain, demand planning, sales operations, and product line management teams to build support for important initiatives
• Assist with multiple incoming requests and escalations as needed
• Support strategic go-to-market plans that include close collaboration of forecasting for new product introductions (NPI) across FMIC and the account
• Drive product differentiation plans (dealer exclusives/limited models) through all product lines with FMIC product management and the account
• Identify new business opportunities and drive growth through sales and marketing activities by collaborating with account’s Merchandising, Marketing, Supply Chain, and Training teams
• Responsible for coordinating all areas of distribution in which the account participates including online and in-store sales
• Responsible for field marketing to provide analysis of key trends and competitive activity
• Ability to think creatively to find solutions in the face of obstacles and challenges
• Extreme attention to detail and the ability to follow through, and a bias for taking action to solve problems
• Additional duties as assigned

Preferred Qualifications

Familiarity with BW, BEX, and SAP

Benefits

• Medical
• Dental
• 401(k)
• Paid time off
• An equipment purchase program