Remote Key Account Manager
at Galvion

Summary

Join our team at Galvion as a Business Development Representative and play a critical role in maintaining and expanding relationships with key business-to-business clients in the defense sector. You will be responsible for understanding client needs, delivering tailored solutions, and collaborating with internal teams to drive mutual growth.

Requirements

• Proven Customer Service experience skills and customer relationship management in the Defense & Aerospace sector
• 3-5 years of Customer Service experience and >3 years defense and aerospace experience
• Military experience preferred but not essential
• An understanding of FARs/DFARs, OTAs, etc. preferred
• Commercial awareness and numeracy to analyze reports and understand margins
• Good attention to detail; maintaining our high standards for delivery, quality & accuracy

Responsibilities

• Develop and maintain strong relationships with key B2B clients in the defense sector that provide products and services under existing and future contracting vehicles
• Co-ordinate queries & future business opportunities for a group of designated customers
• Understand clients' strategic objectives, operational needs, and challenges to offer tailored solutions
• Conduct regular account reviews and strategic planning sessions to assess account health and growth opportunities
• Collaborate with the sales team to develop and execute account-specific sales strategies
• Identify new business opportunities within existing accounts and explore potential for upselling and cross-selling
• Monitor industry trends, competitor activities, and market developments to inform strategy and positioning
• Lead the preparation and presentation of proposals, ensuring they meet client specifications and regulatory requirements