Key Account Manager

Summary

Join ShopBack, a leading shopping rewards platform in Asia-Pacific, and contribute to our global expansion. This key account management role requires at least 5 years of experience and strong e-commerce knowledge. You will strategically grow merchant transactions, build strong relationships, and acquire new clients. Success involves solution selling, C-level negotiations, and fluency in Mandarin. ShopBack offers competitive compensation, career progression, a collaborative culture, and a work-from-anywhere benefit.

Requirements

• At least 5 years of experience in key account management
• Exhibit strong awareness of consumer trends in e-commerce with an ability to create strategy and execute campaigns to drive growth for the business
• Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients
• Able to think out of the box in conceptualising ideas for merchant acquisition and management – creativity and logical thinking would be key!
• Self-motivated and driven to excel and deliver
• Must be comfortable with C-level negotiations and have relationships with top decision makers
• Fluent in Mandarin

Responsibilities

• Strategically grow merchant transactions with a consultative mix of channels, methods and a keen eye to detail
• Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
• Build a strong relationship and retain exclusive engagement with the merchants
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
• Deliver key value proposition to merchants, driving demand for adoption of best practices
• Work cross function with teams to engage merchants for campaigns and initiatives to achieve commercial outcomes
• Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
• Acquisition of new clients, build a strong relationships, and grow / scale the revenue

Benefits

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions
• Be part of a winning team on a journey to global scale
• Competitive compensation based on your performance
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day
• Work-From-Anywhere benefit to enable you to thrive personally and professionally