Key Account Manager

Summary

Join Marqeta as a Key Account Manager to partner with a cross-functional team and manage a global strategic account. Leverage your growth and relationship-building expertise to deliver exceptional client service, identify revenue opportunities, and develop effective solutions. You will thoroughly understand customer business needs to show how Marqeta's offerings can drive growth. This Flexible First role can be performed remotely within Greater London. Responsibilities include acting as a Curious Questioner, Thoughtful Challenger, Numbers Fanatic, Strategic Connector, and Revenue Overachiever. You'll need deep FinTech knowledge and a proven track record of success in account management.

Requirements

• 7 years of experience in Account Management
• Proven experience growing and scaling strategic accounts and building multi-stakeholder relationships
• Familiarity and first-hand knowledge in fintech, banking or payments
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
• Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization
• Positive attitude, team player, adaptable, resourceful, and a self-starter who is able to lead a team independently
• Strong grasp of industry trends and competitive landscape
• Hands-on experience in negotiating contracts, pricing models and renewals
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
• Experience leading business reviews and using data-driven strategies to make informed decisions

Responsibilities

• Partner with a cross-functional team and manage one of our global strategic accounts
• Bring a strong track record of growth and deep relationship-building experience to provide exceptional client service, uncover revenue-generating opportunities and workable solutions to your customers
• Persistently explore and uncover the business needs of your customer to understand how our product offerings can grow their business
• Curious Questioner : Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general
• Thoughtful Challenger : As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges
• Numbers Fanatic : You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data
• Strategic Connector : Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation
• Revenue Overachiever : You love charting a path to ambitious growth targets and hitting them

Preferred Qualifications

Experience or familiarity with BNPL industry, Card Issuing and Processing experience

Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more…