Key Account Manager

Summary

Join ShopBack, a leading shopping rewards platform in Asia-Pacific, and embark on a challenging and rewarding journey. Identify, evaluate, and onboard key merchant partners, aligning with company strategic objectives. Analyze market trends to uncover growth opportunities and build strong, long-term relationships with partners. Collaborate with cross-functional teams to achieve commercial goals, developing and presenting exposure packages to maximize partner potential. Oversee end-to-end merchant operations, ensuring seamless execution, and stay informed on e-commerce trends to strategize growth-driving campaigns. Ideate, plan, and execute partner campaigns to enhance engagement and revenue, demonstrating a proactive and results-driven approach.

Requirements

• 3-5 years of experience in Account Management, Business Development, or Partnerships
• Strong stakeholder management skills to drive impactful results
• Deep understanding of Malaysia’s eCommerce landscape and consumer behavior
• Excellent communication and negotiation skills, with confidence in engaging mid-to-senior-level stakeholders
• Proactively seek new opportunities to expand and enhance merchant relationships
• Ability to think creatively and strategically in merchant acquisition and management
• Strong analytical skills with the ability to interpret data and extract actionable insights
• Highly self-motivated, goal-oriented, and driven to excel
• A problem-solver with a passion for delivering innovative solutions
• Proficiency in Excel and data analytics is essential

Responsibilities

• Identify, evaluate, and onboard key merchant partners to align with the company’s strategic objectives
• Analyze internal and external market trends to uncover opportunities for business growth
• Build and maintain strong, long-term relationships with merchant partners
• Work closely with cross-functional teams to achieve commercial goals
• Develop and present exposure packages to partners to maximize their business potential
• Oversee and manage end-to-end merchant operations, ensuring seamless execution
• Stay informed about e-commerce consumer trends and strategize campaigns to drive business growth
• Ideate, plan, and execute partner campaigns to enhance engagement and revenue
• Demonstrate a proactive and results-driven mindset to achieve business success metrics within set timelines

Preferred Qualifications

Experience in eCommerce is a plus

Benefits

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions
• Be part of a winning team on a journey to global scale
• Competitive compensation based on your performance
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day
• Work-From-Anywhere benefit to enable you to thrive personally and professionally
• Flow Day Thursday (1-day a week, optional to work from home or office)