Key Account Manager - Ecommerce

Summary

Join C.A. Fortune's growing E-commerce team as an Associate Key Account Manager. This fully remote role (hybrid if local to Chicago) focuses on building and executing account-specific sales plans, exceeding sales quotas, and fostering strong client relationships. You will manage client accounts, including category reviews, item maintenance, and promotional support. Success requires strong communication, project management skills, and attention to detail. The salary range is $65,000-$75,000, and travel is less than 10%. This position offers various benefits, including paid time off, parental leave, and a 401k match.

Requirements

• Previous account management experience in the CPG industry
• 4-year bachelor’s degree, and/or similar industry experience
• 1-3 years of professional consumer-packaged goods experience (Natural/Specialty/Organic food and/or beverage preferred) or working for or with a food & beverage broker/sales agency
• Strong organizational and presentation skills with the ability to analyze data and execute on self-developed strategies
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), and Adobe Acrobat

Responsibilities

• Create and execute account-specific sales plan that meets or exceeds established sales quotas and supports company revenue and profit targets
• Meet regularly with existing clients and customers to build productive relationships and understand their evolving business needs and strategies
• Work effectively in managing clients’ business at all customer accounts, including category reviews, item maintenance, promotional support, and content updates
• Maintain consistent communication and timely follow-up with customers and clients and be available and responsive to their real-time needs
• Work effectively/professionally with company’s internal departments (Client Development Team, Marketing, Insights, Client Services, Business Support Specialists & Accounts Receivable), assuring elite management of our clients and customers businesses

Preferred Qualifications

• Extensive account management experience in the CPG industry
• Prior experience working with Thrive Market, FreshDirect, Vitacost, GoPuff, or DoorDash

Benefits

• 16 days of PTO
• 11 paid company holidays per year
• 2 paid volunteer days per year
• Bonus eligible
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)
• Work from home flexibility