Key Account Manager

Summary

Join Entersekt as a Key Account Manager and manage a portfolio of existing financial services clients, primarily focusing on Essential Accounts. You will ensure clients' operational needs are met across MEA and European markets, monitoring support activity, managing escalations, and distributing reports. The role also involves managing standard contractual renewals, following up on invoices, identifying cross-sell opportunities, and ensuring proper adoption of Entersekt solutions. You will work with clients to understand their procurement processes and project timelines, provide accurate reporting, and assist with client satisfaction surveys. This position requires experience managing FI client relationships, a background in B2B client support, and strong communication skills. The ideal candidate is a problem-solver with a hands-on approach and is comfortable working across different cultures.

Requirements

• Relevant tertiary education, Bachelor’s degree preferred
• Experience working with FI and banking clients and solving for their needs with a SaaS technology product offering
• 5+ years client support experience in banking or other financial services or in the fintech space
• 1-2 years' experience directly managing client accounts
• Solid understanding of Entersekt’s operating model, commercial framework and product offering
• Experience in managing commercial processes, including putting together commercial offers and leading negotiations with clients
• Experience handling the legal stream, including advising the internal legal team and coordinating with external legal counsel
• Outstanding Salesforce skills including the creation of reports
• Experience working in a multi-cultural environment

Responsibilities

• Manage a large portfolio of smaller clients, taking responsibility for the relationship in its entirety
• Oversee key account management best practices, coordinate activities, and measure progress
• Work with clients to understand their procurement processes and project timelines
• Monitor and manage standard renewals, apply annual increases, track the invoicing cycle, follow up on aged accounts etc
• Provide accurate reporting and forecasting for each of the portfolio of clients via Salesforce
• Assist with client surveys, NPS programmes and other client satisfaction tools to measure how well the clients’ needs are being met
• Take ownership of identifying and driving cross-sell and upsell opportunities within the portfolio, actively engaging with client stakeholders to position relevant Entersekt solutions
• Identify and work with cross functional stakeholders to identify and implement tools and processes that will help us scale (automated client reporting and tracking, client success tools, BI reports, etc)

Preferred Qualifications

• An organised and systemic thinker with a keen eye for detail
• Analytical, proactively identifying challenges and optimisation opportunities
• Ability to problem-solve and navigate complex, cross-functional environments with multiple stakeholders
• Strong communication skills (internally and externally)
• Proactive in following up with clients, even in the absence of immediate responses
• High energy levels and resilience are key to being successful in an exciting and fast growing fintech like Entersekt

Benefits

• Flexible hours
• Remote work
• Plenty of growth opportunities