Remofirst is hiring a
Knowledge Base Specialist

Summary

The job description is for an entry-level Knowledge Base Specialist position at Remofirst, a startup that offers a full-range people management tool. The successful candidate will collaborate with product squads to gather information on new features and updates, write, edit, and maintain comprehensive articles and documentation for the knowledge base, and more.

Requirements

• Currently pursuing or recently completed a degree in computer science, information technology, or a related field
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to quickly learn and understand new software features and technical concepts
• Proficiency with content management systems and knowledge base tools
• Basic understanding of software development processes and methodologies is a plus
• Ability to work independently and as part of a team
• Enthusiastic about starting a career in software and product development

Responsibilities

• Collaborate with various product squads to gather information on new features and updates
• Write, edit, and maintain comprehensive articles and documentation for the knowledge base
• Ensure that existing articles are regularly reviewed, updated, and remain accurate
• Assist in organizing and categorizing knowledge base content for ease of use
• Work closely with technical teams to understand complex features and translate them into user-friendly content
• Monitor feedback and usage metrics to continually improve the quality and relevance of the knowledge base
• Participate in regular meetings with product squads to stay informed about upcoming changes and updates

Preferred Qualifications

• Experience with writing or creating documentation for software products
• Basic knowledge of HTML, CSS, or other web technologies
• Strong research and analytical skills
• Ability to handle multiple tasks and prioritize effectively

Benefits

• Competitive compensation
• Work equipment of your choice
• 100% remote work
• PTO regulated by local statutory
• Startup environment
• Build & Scale From Scratch
• Work for a Market Leader
• Culture: We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA