Bixal is hiring a
Knowledge Management Specialist

Summary

Join Bixal as a Knowledge Management Specialist to provide knowledge management and organizational learning support to a global USAID-funded 5-year program. This remote role is based in the Washington, DC metropolitan area.

Requirements

• Bachelor’s degree in a relevant field, plus at least two years of relevant knowledge management experience working on complex international development programs with USAID, preferably in the sectors of agriculture, environment and/or food security
• Experience in developing and implementing a wide range of knowledge management and organizational learning activities, including knowledge products, website content management, peer-to-peer learning, and knowledge sharing events
• Experience supporting and enhancing knowledge management systems in International Development contexts, preferably within USAID
• Understanding and experience in USAID’s principles of collaborating, Learning, and Adapting (CLA)
• Experience with online and face-to-face approaches (e.g. workshops, webinars) to knowledge management and learning
• Experience working with clients to evaluate KM needs, identify opportunities to improve KM systems, processes, and culture, and implement recommendations
• Excellent communications and interpersonal skills with evidence of ability to establish strong working relationships with diverse stakeholders
• Ability to work as part of a cross-cultural team with a high degree of sensitivity and cultural competence
• Willingness and ability to travel domestically and internationally up to 10%

Responsibilities

• Support the implementation of strategies and frameworks for knowledge curation, synthesis and dissemination
• Provide support to REFS and Activity leadership in the compilation, curation, and cataloging of knowledge management products for easy access/sharing across the Bureau and across the Agency
• Work closely with project leadership to develop and execute communication and knowledge management plans as part of a holistic knowledge management and dissemination strategy
• Support to REFS in monitoring and evaluating knowledge management-related analytics, helping REFS use this information to inform future knowledge management approaches and better understand user needs and behaviors
• Support the documentation and dissemination of information and lessons learned, good practice, development challenges, and opportunities related to the work of REFS
• Support the development of knowledge products e.g., learning briefs, case studies, research findings and other technical products) and creation of data-driven visualizations (e.g., infographics, story maps) for internal and external audiences
• Support the implementation of learning agenda activities across REFS following parameters set by the Bureau for Planning, Learning and Resource Management (PLR)
• Coordinate with REFS implementing partners and key stakeholders on knowledge management activities
• Support internal and external knowledge sharing events such as seminars, workshops, webinars, online discussions, or in-person events, as needed
• Contribute to efforts to determine how new technology such as Natural Language Processing, Large Language Models, and Artificial Intelligence can be employed to improve knowledge management activities

Preferred Qualifications

Experience in using Natural Language Processing, Large Language Models, and Artificial Intelligence for knowledge management

Benefits

• Competitive base salary
• Flex hours
• Work from home flexibility
• 401K with matching incentive
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company provided short-term disability
• Company provided life insurance
• Commuter benefits
• Generous PTO
• 11 Paid holidays
• Professional development opportunities
• New business referral bonus