Knowledge Management Specialist I

Summary

Join Modernizing Medicine (ModMed) as a Knowledge Management Specialist Level 1 (KMS1)! This entry-level position supports the Knowledge Services Department by providing client support for learning platforms. You will assist clients through an online support queue, collaborate with teams to resolve issues, and become proficient in ModMed's learning platforms. Administrative duties supporting Knowledge Services projects are also involved. The role requires excellent communication, technical aptitude, and customer service skills. ModMed offers a competitive benefits package including comprehensive medical, dental, and vision benefits, 401(k) matching, generous paid time off, life and disability insurance, professional development opportunities, and more.

Requirements

• Entry level position; associate's degree preferred
• Excellent spelling, grammar, and punctuation
• Moderate to high technical aptitude
• Excellent communication and interpersonal skills, both written and verbal
• Ability to manage multiple tasks and prioritize as needed
• Motivation to provide exceptional customer service
• Expertise in evaluating, troubleshooting, and following up on customer issues

Responsibilities

• Provide consistent, professional, and high-quality client support to our client base through an online support queue
• Communicate and collaborate across teams and departments to help resolve issues
• Become proficient on the Knowledge Services learning platforms (ModMed® U and ModMed® Communities) to provide both client and internal support
• Performs administrative duties in support of Knowledge Services projects and initiatives
• Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed’s visual brand identity
• Opportunities to support the creation of video and written educational content

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters