Knowledge Manager

Summary

Join Accenture Federal Services as a Knowledge Manager and lead the design, development, and maintenance of the Military OneSource Program Management Portal. You will create and maintain a centralized knowledge base, manage user access, and collaborate with program leadership. This role requires a Bachelor's degree and 5+ years of experience in knowledge management or equivalent experience. You will be responsible for optimizing information storage and promoting a culture of knowledge sharing. The position offers a competitive salary and a wide variety of benefits. Accenture Federal Services is committed to diversity and inclusion.

Requirements

• Be a US Citizen and fluent English speaker
• Have a Bachelor’s degree and at least 5 years of prior experience in knowledge management (additional 4 years of work experience may be considered in lieu of Bachelor’s degree)
• Possess solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, SharePoint, and Project)

Responsibilities

• Create a Knowledge Management Framework, including design, implementation, developing processes and protocols for knowledge capture, storage, accessibility, and access control
• Create and maintain up-to-date centralized program management knowledge base for all contract related information and deliverables, training artifacts and courses, policies and procedures, workflows, instructions, with version control and document management
• Establish and maintain user access groups and administer access requests, ensuring program staff have access to important information required for assigned tasks while adhering to validated access requirements and restrictions
• Create and maintain deliverable repository, including tracking and reporting against submission deadlines
• Collaborate with program leadership to optimize information storage, distribution, and sharing
• Promote a program-wide culture of knowledge sharing to ensure effective use of information resources
• Support CSI Lead/Transition Manager and Business Operations Manager during Transition-in and Transition-out to coordinate the transition of data and documents between contractors, MC&FP, and FEDSIM

Preferred Qualifications

• Have prior experience supporting client and/or federal government contracts/programs
• Have prior or current (Reserve/National Guard) military experience
• Have prior experience working with cross-functional teams to identify and solve knowledge-related challenges
• Have prior experience supporting large call center operations
• Have prior experience in setting up data structures and applications to include content capture and category assignment in support of evolving knowledge management systems
• Have prior experience working with leadership and stakeholders to identify and formulate plans for leveraging knowledge management capabilities to better support continuous service improvements

Benefits

• Compensation range of $69,200 — $124,200 USD (for specified states)
• A wide variety of benefits