Launch Management Associate

Summary

Join Glia's growing Solutions organization as a Launch Management Associate and play a key role in delivering software implementations to clients. You will manage multiple projects, ensuring client satisfaction and adherence to project management guidelines. This position requires strong technical skills, project management experience, and excellent communication abilities. You will work closely with internal and external teams, track project progress, and report status updates. The ideal candidate is a team player with a growth mindset and a passion for helping customers succeed. This role offers the opportunity to contribute to a positive and supportive work culture.

Requirements

• 1-2 years of project coordination experience in a tech environment
• Solid understanding of project management tools (i.e. monday.com, smartsheet, basecamp etc.,) and techniques
• Basic knowledge of HTML and networking diagnostics
• Proven ability to coordinate multiple Client-facing projects simultaneously
• A team player attitude with a strong technical aptitude, self-confidence, and enthusiasm
• Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
• Growth mindset with a strong desire to help customers achieve success

Responsibilities

• Oversee multiple projects for banking, credit union and insurance clients seeking to implement Glia solutions
• Manage client expectations gracefully while driving product adoption
• Comfortably serve as the consultant, application configuration expert and project manager while keeping internal and external teams engaged and informed
• Manage project schedules and email communication with clients; feel comfortable running a meeting with clients and having difficult conversations when necessary
• Keep key stakeholders informed of statuses and changes and escalate issues or misalignments throughout the business as necessary
• Assess and report on risk of delayed or stalled projects and work across internal and external teams to engage clients to adopt the purchased products

Preferred Qualifications

• 1-2 years of experience managing implementations for SaaS solutions
• Experience working in or with Contact Centers
• Domain of Service Desk / Ticketing Systems (e.g., JIRA, Basecamp, ServiceNow)
• Experience within the Financial Services, Insurance, or Healthcare Industries
• Experience submitting SMS registration and porting/hosting phone numbers