UX Researcher

Summary

Join Anaplan's global UX team as a UX Researcher based in York, collaborating with teams in London, San Francisco, and New York. You will play a key role in delivering critical insights to support product innovation and strategic business goals. Your primary responsibility is to uncover deep user insights and communicate them effectively through compelling storytelling. You will partner with cross-functional teams to ensure research findings lead to real change, running workshops and embedding research into the product development process. This is an exciting opportunity to contribute to a team focused on driving customer delight and creating powerful user experiences. Anaplan offers a winning culture that champions diversity and values-based execution.

Requirements

• 4+ years of experience leading UX research projects from inception to delivery, using both generative and evaluative methods
• Passion for analyzing qualitative and quantitative data to uncover insights and drive impactful decisions
• Skilled in usability testing, interviews, journey mapping, persona development, and survey creation
• Ability to deliver both tactical and strategic recommendations using creative and engaging communication formats
• Highly organized, analytical, and methodical—committed to improving quality through user research
• Strong communicator and collaborator, able to present findings persuasively and build alignment across teams

Responsibilities

• Collaborate with designers and product managers to determine research objectives
• Prepare research plans, define metrics and outcomes, and execute user studies
• Recruit and schedule participant sessions, managing incentives and logistics
• Conduct research using methods such as moderated interviews, usability testing, card sorting, workshops, and surveys
• Use storytelling and creative delivery formats to share findings and help teams prioritize design decisions and product requirements
• Analyze data from diverse sources such as usage analytics, customer satisfaction surveys, and support tickets to generate insights
• Create compelling outputs such as task flows, personas, journey maps, and research reports
• Contribute to evolving our research processes, tools, and ways of working
• Support and educate designers and product managers on research methods, benefits, and applications

Preferred Qualifications

• Degree in Human-Computer Interaction, Cognitive Psychology, or a related social science discipline
• Experience in B2B or SaaS environments, especially on complex product initiatives
• Exposure to Artificial Intelligence applications or research
• Familiarity with enterprise SaaS, financial systems, or planning software
• Willingness to travel within the UK and occasionally abroad