Learning and Development Officer

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work certified company, as an L&D Coordinator! This role involves supporting the design, implementation, and management of training and development programs. You will assess training needs, coordinate logistics, track employee progress, and evaluate program effectiveness. Collaborate with various departments to ensure training aligns with organizational goals and fosters employee growth. Enjoy work-from-home flexibility and a competitive salary package with benefits including medical, dental, and life insurance from day one, paid vacation and sick leave, and more.

Requirements

• Experience in Customer Service or Learning and Development field
• Experience in developing training modules
• Ability to perform training on training development
• Exceptional English (verbal and written)

Responsibilities

• Responsible for supporting the design, implementation, and management of training and development programs. This involves assessing training needs, coordinating training logistics, tracking employee progress, and evaluating the effectiveness of learning initiatives
• Assist in the design, scheduling, and delivery of training programs, workshops, and seminars, ensuring they meet organizational goals
• Design and implement robust career path programs for employees, inclusive of individual development plans
• Handle all logistical aspects of training sessions, including venue arrangements, materials preparation, and participant communication
• Maintain accurate training records and documentation, tracking employee participation and progress in learning programs
• Collect and analyse feedback from training participants to assess program effectiveness and make recommendations for improvement
• Manage and update training materials, resources, and tools to ensure they are current and relevant
• Prepare reports on training activities, participation, and outcomes to inform leadership on the impact of Technical Trainer initiatives
• Stay informed about industry trends and best practices in learning and development, integrating innovative approaches into training programs

Preferred Qualifications

Experience in Technical Industry as a Trainer (Desirable)

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities