Learning Consultant

Summary

Join Skillsoft as a Learning Consultant and manage the delivery of service engagements for Skillsoft Public Sector clients. You will work with account teams to focus on customer-specific program needs, acting as a liaison between Skillsoft and the client. Responsibilities include conducting customer meetings, staying updated on course offerings and industry trends, developing project work plans, and communicating project status. This remote role requires 5-8 years of experience in learning facilitation, leadership development, or learning strategy, along with a Bachelor’s degree or equivalent. The ideal candidate will possess strong project management, communication, and presentation skills, and experience working with the US Federal Government.

Requirements

• Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access & MS Teams) with ability to learn new technologies and applications quickly as new application skills
• Robust project management, time management and organizational skills
• Exceptional communication and presentation skills to deliver polished concise presentations to Enterprise customers at all levels of an organization
• 5-8 years of professional experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy with a Bachelor’s degree or a combination of post-secondary education and experience
• Minimum of 3-5 years of experience working with the US Federal Government
• Experience with applying L&D theories and methodologies with the ability to share recommendations, best practices and guidance for a variety of unique customer needs
• Knowledge, experience or familiarity with the computer-based training market
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms
• Understand foundational principles of adult learning and development and the effective application thereof
• The ability to analyze data to derive meaningful information, insights and provide recommendations that align to the customer’s goals. The ability to recommend data combinations/slices to best illustrate and track a customer’s progress towards learning goals
• Must be a US Citizen and ability to Travel up to 10%

Responsibilities

• Manage the delivery of service engagements for Skillsoft Public Sector clients
• Work with account teams to focus on customer specific program needs. (E.g. engagement with stakeholders throughout the customer enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global roll-outs, etc.)
• Act as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
• Keep up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes, as well as, on L&D industry trends and best practices to align with customer’s goals and business priorities
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope, with the ability to evaluate project risks and raise to management in order to develop contingency plans
• Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues
• Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution
• Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations
• Be agile and react to change productively and undertake other tasks as assigned

Preferred Qualifications

This role is Remote US (East Coast Preferred)

Benefits

Target base salary range for this job requisition is anticipated to be $83,000 to $100,000 annualized