Learning Consultant

Summary

Join Skillsoft's Professional Services team as a Learning Consultant to deliver service engagements for clients, acting as a liaison and communication point of contact. You will build rapport with stakeholders, work with account teams on customer program needs, conduct customer meetings, and stay updated on L&D industry trends. Responsibilities include developing project work plans, evaluating project risks, communicating project status, escalating issues, and keeping up-to-date on Skillsoft product offerings. You will also pursue understanding of customer business and learning priorities, participate in professional development, and adapt to changing tasks. This role requires strong project management, time management, and organizational skills, along with excellent customer service and experience with virtual environments. Skillsoft offers a dynamic work environment focused on transforming learning and helping individuals unleash their edge.

Requirements

• 5+ years of professional experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy with a Bachelor’s degree or commensurate experience
• Robust experience with virtual and collaboration web tools
• Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position
• Strong Project management, time management and organizational skills while being a team player and a strong relationship builder
• Experience or familiarity with the computer-based training market
• Excellent customer service experience with the ability to conduct business in a virtual environment, working with multiple virtual global teams (Some work outside of normal business hours will be required)
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms

Responsibilities

• Manage the delivery of service engagements for Skillsoft clients
• Acts as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
• Establish solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role
• Responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed
• Work with account teams to focus on customer specific program needs
• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
• Stays up to date on L&D industry trends and best practices to align with customer’s goals and business priorities
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope
• Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses
• Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues
• Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution
• Keeps up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required
• Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations
• Participate and follow through on professional development opportunities as they arise
• React to change productively and accept other tasks as assigned