Remote Learning Content Manager

Summary

Join a dynamic and collaborative team as the Learning Content Manager, empowering customers on their learning and communication journeys. This is a 1-Year contract opportunity.

Requirements

• Post-secondary degree preferably with a specialization in English, Education, Adult Education, Instructional Design or a related discipline
• Technical writing designations or related qualifications are considered an asset
• 3+ years of experience in instructional design, learning strategy development, or a related field, with a proven track record of success in customer-facing roles
• Superior written and oral communication skills (writing, editing, facilitating)
• Strong understanding of adult learning principles and instructional design methodologies
• Expertise in needs assessment, strategic planning, and learning solution implementation
• Strong ability to build rapport and trust with customers by confidently positioning themselves as an expert with stakeholders at all levels of an organization
• Confident in their ability to consult with customers to ensure a solid understanding of their needs
• Clearly communicate with and support team members on projects and other internal team work
• Experience conducting needs assessments to determine the learning need
• Experience creating a variety of learning and communication assets
• Familiarity with tailoring learning recommendations to suit different target audiences

Responsibilities

• Build strong relationships with customers, understanding their unique needs, challenges, and desired outcomes
• Collaborate with customers to identify learning and communication objectives and design effective solutions that address their specific goals
• Conduct in-depth needs assessments to identify skill gaps, performance deficiencies, and learning opportunities across the organization and use the gathered information to direct the development of tailored solutions
• Review source material and conduct additional research to gain a thorough understanding of the subject matter and ensure content accuracy and relevance
• Provide clear, actionable recommendations to customers, outlining strategies and tactics to help them achieve their training and communication goals
• Apply adult learning principles and instructional design best practices to create engaging and effective learning experiences that drive learner engagement and knowledge retention
• Develop high-quality, relevant content that aligns with learning and communication objectives and resonates with learners. Create question-based training content and other learning assets by leveraging the Axonify learning methodology
• Design e-learning modules, including but not limited to videos, PDFs, SCORMs
• Design and develop communication initiatives based on identified priorities, keeping in mind the target audience and any special customer requirements, such as tone of voice, etc
• Conduct thorough reviews of client and peer content, including training plans, storyboards, and modules, to ensure they adhere to Axonify's best practices
• Manage multiple projects simultaneously, taking full ownership of content recommendations, setting realistic expectations with customers, and delivering all assets on time and within budget
• Address customer objections and questions by referring to existing resources or escalating to the appropriate team members as needed
• Lead or co-facilitate pre-designed workshops to guide customers through Axonify's best practices for content development, ensuring a deep understanding of platform capabilities
• Partner with core customers to conduct content review/gap analysis; strategize and identify future training requirements
• Maintain knowledge of industry trends, best practices, and emerging technologies in learning and development
• Continuously seek opportunities to enhance your skills and knowledge

Benefits

• Hybrid-flexible work environment that allows you to choose the best location to support your day the majority of the week
• Face-to-face interactions on Wednesdays for “Work from Work Wednesdays
• An impactful product that gives back to the communities and frontline workers that support our everyday lives
• People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering
• A diverse team that celebrates unique perspectives and experiences that add richness to our culture
• Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves