Learning & Development Partner

Summary

Join Encora as an L&D Partner and manage training paths, certifications, and learning programs supporting employee and partner development. Ensure all learners receive necessary training, mentorship, and support while aligning with company strategy and partner needs. Responsibilities include designing and maintaining training paths, creating certification curricula, tracking renewals, identifying training participants, monitoring progress, and collaborating with stakeholders. You will also manage mentorship programs, design recognition programs, and manage Teams groups for learners and mentors. This full-time, work-from-home (within Mexico) position requires a Bachelor’s degree, 3–5 years of L&D experience in an IT environment, technical training and certification experience, and fluency in English and Spanish.

Requirements

• Bachelor’s degree in Education, L&D, Business, or related field
• 3–5 years in L&D, training coordination, or LMS administration within an IT environment
• Experience with technical training and certifications
• Bilingual: Fluent in English and Spanish (written and spoken)
• Strong skills in Excel, Microsoft Office, and LMS platforms
• Excellent communication and stakeholder management skills

Responsibilities

• Design and maintain training paths aligned with company goals
• Create and update certification curricula for partners and internal teams
• Track certification renewals and expiration dates
• Identify training participants and ensure prerequisites are met
• Monitor learner progress and share regular reports with stakeholders
• Organize kick-off sessions and manage voucher allocation
• Partner with Project Leaders, Practice teams, and the Partnership & Alliances team
• Coordinate hands-on training stages and mentorship assignments
• Promote learning events, webinars, and boot camps
• Match learners with mentors and manage mentorship communications
• Design recognition programs for trainees and mentors
• Manage Teams groups for learners and mentors
• Ensure access to partner portals and training platforms is maintained

Preferred Qualifications

• Project management and organization
• Knowledge of industry-standard certifications (e.g., AWS, Azure, etc.)
• Customer service mindset with empathy and efficiency
• Can-do attitude, adaptable, and proactive