Learning Management System Administrator

Summary

Join Biogen as an LMS Administrator and provide high-quality support to the learning services team. This remote role, based in the Eastern Time Zone, involves managing complex LMS requests, troubleshooting, reporting, and client consultation. You will perform various LMS administration tasks, act as the initial point of contact for learners, collaborate with the Senior LMS Administrator, and support continuous improvement initiatives. The position requires experience in LMS administration, customer service, or human resources, along with a bachelor's degree or equivalent. Biogen offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• 2-4 years of experience in learning, customer service, or general human resources
• Bachelor’s degree or the equivalent combination of education and experience

Responsibilities

• Perform LMS Administration tasks, to include: Uploading and testing content
• Perform LMS Administration tasks, to include: Creating Instructor Led and On the Job Trainings in the LMS
• Perform LMS Administration tasks, to include: Building complex Curriculums and Programs
• Perform LMS Administration tasks, to include: Editing and revising items, curricula, programs, as needed
• Perform LMS Administration tasks, to include: Creation and management of assignment profiles and direct assignments
• Perform LMS Administration tasks, to include: Records management and recording learning history
• Perform LMS Administration tasks, to include: Pulling and managing report subscriptions
• Perform LMS Administration tasks, to include: Audit support as needed
• Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or careful redirection to escalated support resources
• Respond to and troubleshoot inquiries related to training courses issues
• Collaborate with the Senior LMS Administrator to resolve learner issues in a thorough and timely manner
• Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing when necessary

Preferred Qualifications

• Experience with the SuccessFactors-SAP Learning Management System (LMS) or other LMS systems
• GXP experience
• Experience with a ticketing system/case management (ServiceNow preferred)
• Possesses critical thinking and problem-solving skills
• Service-oriented attitude and willingness to learn
• Ability to prioritize workload in a fast-paced environment
• Experience working in a HR shared service center

Benefits

• Medical, dental, life, long and short-term disability insurances
• Vacation
• End-of-year shutdown
• 401K participation and matching contributions
• LTI grants
• Other incentive programs