Systems Administrator

Summary

Join Thrive, an innovative technology solutions provider, as a Systems Administrator! You will be part of the engineering team, supporting our growing client base with both on-site and remote assistance. This role demands strong technical skills, excellent communication, and a proactive approach to problem-solving. You will analyze and resolve network and server issues, develop client standards, and provide technical leadership. Thrive offers a unique work environment with opportunities for growth and development. The ideal candidate possesses a Bachelor's degree or equivalent experience and 6+ years of relevant experience.

Requirements

• Bachelor’s Degree, Technical Degree or equivalent work experience
• Excellent problem solver; able to prioritize and coordinate between tasks
• 6+ years desktop and/or server support experience
• Self-motivated, has ability to work independently and in a team environment
• Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers
• Experience troubleshooting network configuration and hardware issues
• Experience troubleshooting server hardware issues
• Knowledge and experience with Microsoft Server and Workstation Technologies
• Excellent written and oral communication skills
• Ability to articulate technical information and convey to non-technical people
• Excellent customer service skills
• Ability to follow previously documented process while notifying management of variables that have not been clarified
• Is available to work after hours when necessary or for on call rotation if applicable
• Must be able to work effectively in a team environment as well as alone

Responsibilities

• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network
• Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause
• Ability to handle diverse computing environments in a wide cross section of business environments
• Develop client standards based on Thrive best practices and document as well as evaluate needs across client base
• Troubleshoot and research server level issues and network level issues independently
• Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues
• Provide consulting to clients on certain applications, Thrives best practices and general computing processes
• Provide escalated support, mentoring, and technical leadership to other engineers in the department
• While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system
• Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management
• Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management
• Work directly with Team Lead to implement designated standards across customer base to improve service delivery
• Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues
• Resolution of incidents related to, but not limited to the following: Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules
• Resolution of incidents related to, but not limited to the following: Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime
• Resolution of incidents related to, but not limited to the following: Client/Server Connectivity issues (per SOP)
• Resolution of incidents related to, but not limited to the following: Data restores both at the individual file level and company wide
• Resolution of incidents related to, but not limited to the following: Remote Access incidents (Citrix and Terminal Services)
• Resolution of incidents related to, but not limited to the following: Any Incidents escalated from Systems Engineers

Preferred Qualifications

• CompTIA Net +
• MCSE / MCITP: Server Administrator or above
• VCA/VCP