Learning Program Manager

Summary

Join Udemy's Professional Services team as a Learning Program Manager and oversee a portfolio of customers, focusing on maximizing Udemy's solution utilization and achieving measurable organizational impact. You will be a customer advocate, designing and implementing learning programs that align with clients' workforce development goals. This role demands a deep understanding of customers' training needs and leveraging that insight to create effective upskilling and reskilling programs. You will collaborate with cross-functional stakeholders, support learning strategy development, and execute learning program tactics. Your expertise will ensure Udemy's solutions foster engagement and continuous learning. The position requires managing multiple projects, tracking key performance metrics, and continuously refining processes for optimal customer success.

Requirements

• 3+ years of relevant work experience as a customer-facing program manager in EdTech, focused on delivering customer solutions
• Demonstrated history in learning program management and change management, working with large organizations
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Disciplined and organized mindset that enables multitasking across multiple customer engagements
• Strong ability to influence stakeholders, keeping internal and customer teams on task and prioritizing critical initiatives
• Strategic, analytical thinking skills with an ability to identify creative solutions to learning program challenges
• Efficiency in adopting and creating tools and processes to automate and scale learning programs effectively

Responsibilities

• Oversee the design, development, and execution of customer learning program strategies. Translate program needs into actionable plans while balancing the quality of the learning experience, available capabilities, capacity, and operational costs
• Organize customer needs, concerns, and desires into an evolving learning program that drives clarity and minimizes complexity. Develop and manage account-level project plans that align with customer learning program goals
• Establish, review, and optimize workflow strategies. Identify patterns and make best practice recommendations to enhance efficiency and effectiveness
• Manage Udemy Business product administration, including answering end-user questions, troubleshooting, and addressing issues to ensure a seamless learning experience
• Build strong relationships with key stakeholders within account teams to drive alignment and successful execution of learning programs
• Track and report on key performance metrics, including learning program adoption, engagement, and effectiveness. Continuously refine processes to maximize customer success and learning outcomes