Learning Technologist

Summary

Join our Customer Success team as a Learning Technologist (Contractor)! This role involves using technology to prepare educational materials from enterprise clients for our web-based learning platform. You will review content formats, develop conversion scripts, create CSV files for import, collaborate with clients on styling (CSS), and perform quality assurance. The position requires proficiency in HTML, CSS, Regular Expressions, and at least one programming language (Ruby preferred), along with experience in learning technology and content management systems. The contract is for 10-30 hours per week.

Requirements

• Demonstrated attention to detail
• Ability and desire to quickly find and implement technical solutions
• Proficiency in HTML, CSS, Regular Expressions, and at least one programming language, Ruby preferred
• Understanding of web accessibility standards
• Ability to work both collaboratively and independently on multiple projects with competing deadlines
• Strong communication skills and experience demonstrating and explaining work to less tech-savvy colleagues
• Externally we typically seek 2 years learning technology experience, ideally with an enterprise-level SaaS company
• Experience with MathML and digital mathtypes
• Experience with HTML or XML parsing and manipulation
• Experience with reading and manipulating tables of data and/or content
• Experience with a learning management system (LMS)
• Experience working with a content management system

Responsibilities

• Review various content file formats and determine the conversion method to transfer the content into our content management system, BluePrint
• Develop or modify scripts for automating content conversion as needed
• Create and/or manipulate CSV files to enable the import of content
• Work with customers to define all necessary styles and create CSS for online courses
• Perform post-import quality assurance (QA) for HTML/CSS as needed
• Learn and use industry advances to keep delivering exceptional learning experiences

Preferred Qualifications

• Experience with Ruby and parsing gems (Nokogiri, CSV)
• Experience with SCSS
• Possess an engineering mindset, curiosity, and desire to problem solve
• Exhibit strong problem-solving and analytical skills
• Have the ability to communicate exceptionally well in person, on phone calls, and via email
• Have the ability to communicate technical content requirements to customers and employees with less technical experience in a patient manner
• Exhibit proven organizational skills to reconcile attention to detail with big-picture goals
• Be adaptable, flexible, and open to iterative, changing processes
• Show the ability to build new processes that balance BenchPrep and customer needs
• Be comfortable working across internal teams
• Be willing to challenge and improve established processes and product features, while also providing ideas in a positive and collaborative manner