License Administrator

Summary

Join Centric Software as a Licensed Administrator and oversee the daily operational activities of the software team. You will ensure accurate software orders, confirm order details, and maintain contract compliance. This role involves assisting customers with new agreements and license activation, requiring strong attention to detail and customer service skills. You will collaborate with cross-functional teams and manage license records. The ideal candidate possesses a Bachelor's degree or equivalent experience, along with customer service and MS Office proficiency. Familiarity with license systems and SaaS products is beneficial.

Requirements

• Bachelor’s degree in Business or equivalent experience
• Minimum of 2 years of experience with MS Office applications (Word, Outlook, PowerPoint)
• At least 2 years of customer service experience, preferably in a similar role
• Excellent written and verbal communication skills
• Strong analytical and critical thinking abilities

Responsibilities

• Adhere to established procedures for the accurate and timely creation and distribution of new licenses
• Monitor license expirations and coordinate with Sales Operations for renewals
• Maintain trust and integrity by only acting on authorized license distributions and diligently following procedures; proactively seek process improvements as needed
• Verify that software products and configurations align with Centric’s policies and sales order requirements prior to order fulfillment
• Collaborate with cross-functional teams, including Cloud Operations, Sales Operations, Legal, and Revenue Operations, to ensure precise license fulfillment
• Follow procedures to procure necessary products from third-party vendors for license fulfillment
• Respond proactively to customer inquiries, investigating and resolving issues swiftly to ensure maximum satisfaction
• Manage access to license records and repositories for internal staff as required
• Ensure that all product documentation provided to customers is current and compliant with order configurations
• Develop a strong understanding of software deliverables to ensure accurate delivery and effective troubleshooting of issues
• Create and enable customer accounts with the appropriate order-specific products and documentation
• Accurately log all actions taken in the licensing process

Preferred Qualifications

• Familiarity with industry license systems, SaaS products, or Atlassian tools is a plus
• Experience with cross-platform data synchronization projects is an advantage
• Basic knowledge of revenue recognition rules for SaaS and software fulfillment is a plus

Benefits

Equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information