Lifestyle Manager

Summary

Join Ten Lifestyle Group as a Mandarin & Cantonese-speaking Luxury Lifestyle Manager in Malaysia! This role requires managing member requests, providing exceptional customer service, and actively selling promotions. You will need proven experience in luxury hospitality or concierge services, excellent language skills, and strong administrative abilities. Ten offers a competitive salary, performance-based bonuses, remote work options within Malaysia, paid time off, paid sabbaticals, and employee discounts. The company values diversity and offers genuine career opportunities within a dynamic international environment.

Requirements

• You MUST have excellent language skills in professional English and Mandarin, and/or Cantonese , in written and spoken (HSK K- advanced level, HSK 5 or 6)
• 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Value exceptional service and live by this motto
• Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-23:00 local time, Monday to Sunday, including Public Holidays
• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Responsibilities

• Service our members in a polite and professional way at all times
• Design requests by telephone and email in Mandarin, Cantonese and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer
• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
• Keep yourself up to date within all Lifestyle trends for the APAC market
• Active sale of promotions and exclusive events
• Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service
• Research the best options to meet exceed the lifestyle requirements of the member
• Approaching your work every day with a positive, solution-oriented, and supportive attitude

Preferred Qualifications

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company

Benefits

• A competitive salary depending on experience, plus performance-based bonus
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards . Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts . Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team , with diversity at its core
• Genuine career opportunities within a dynamic and international company