Lifestyle Manager

Summary

Join Ten's APAC team in Malaysia as a Mandarin and Cantonese-speaking Virtual Travel Consultant! This role focuses on fulfilling leisure travel requests for global members, handling flight bookings and providing exceptional customer service. You will need strong customer service skills, GDS booking technology proficiency (preferably Amadeus), and fluency in English, Mandarin, and Cantonese. Preferred qualifications include cruise sales experience and expertise in creating bespoke luxury holidays. Ten offers a competitive salary, performance-based bonuses, remote work arrangements within Malaysia, annual internet allowance, paid time off, paid sabbaticals, employee discounts, and health and life insurance.

Requirements

• Outstanding customer service skills and a passion for exceeding expectations
• Strong commercial judgment and a knack for finding the best travel solutions
• Proficiency with GDS booking technology, preferably Amadeus, and our job management systems
• Fluency in English, Mandarin, and Cantonese, both written and spoken

Responsibilities

• Fulfill leisure travel requests for global members
• Handle scheduled, no-frills, and chartered flight-only requests, with a high volume of first and business-class bookings
• Provide top-tier service that ensures exceptional member satisfaction and encourages repeat usage of our concierge services

Preferred Qualifications

• Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business
• Hands-on experience as a Cruise Specialist within a travel agency
• Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems
• A deep enthusiasm for a wide variety of leisure and city destinations
• A strong track record of creating bespoke luxury holidays for high-net-worth clients
• Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs
• The ability to act with tact, diplomacy, and problem-solving finesse in all interactions
• Superb attention to detail, even under pressure
• Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment
• Self-motivation, initiative, and drive to excel in the role
• Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times
• Strong team player with excellent interpersonal and communication abilities
• Adaptability to change and evolving environments
• Ability to work independently while demonstrating accountability
• Flexibility: This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays

Benefits

• A competitive salary depending on experience, plus performance-based bonus
• Remote work arrangement (T&Cs - within Malaysian borders)
• Annual Internet Allowance: MYR 2,400
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Health & Life Insurance