Lifestyle Manager

Summary

Join Ten's APAC team in Malaysia as a Mandarin and Cantonese-speaking Virtual Travel Consultant! This role focuses on fulfilling leisure travel requests for global members, handling flight bookings and providing exceptional customer service. You will need proven experience in the travel industry, specifically cruise and flight sales, and proficiency in GDS booking technology (preferably Amadeus). Fluency in English, Mandarin, and Cantonese is required. Ten offers a competitive salary, performance-based bonuses, remote work arrangements within Malaysia, paid time off, annual internet allowance, paid sabbaticals, employee discounts, and health and life insurance.

Requirements

• Possess outstanding customer service skills and a passion for exceeding expectations
• Demonstrate strong commercial judgment and a knack for finding the best travel solutions
• Be proficient with GDS booking technology, preferably Amadeus, and our job management systems
• Be fluent in English, Mandarin, and Cantonese, both written and spoken
• Be flexible in offering services between 07:00-22:00pm local time, Monday to Sunday, including Public Holidays
• Be located anywhere in Malaysia
• Have a secure home office at your confirmed address, free from background noise or other distractions
• Have internet service that meets minimum requirements and a completed minimum speed check

Responsibilities

• Fulfill leisure travel requests for global members
• Handle scheduled, no-frills, and chartered flight-only requests, with a high volume of first and business-class bookings
• Provide top-tier service that ensures exceptional member satisfaction and encourages repeat usage of our concierge services

Preferred Qualifications

• Have expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business
• Have hands-on experience as a Cruise Specialist within a travel agency
• Demonstrate success in flight sales, including working with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems
• Possess a deep enthusiasm for a wide variety of leisure and city destinations
• Have a strong track record of creating bespoke luxury holidays for high-net-worth clients
• Be dedicated to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs
• Have the ability to act with tact, diplomacy, and problem-solving finesse in all interactions
• Possess superb attention to detail, even under pressure
• Have the ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment
• Demonstrate self-motivation, initiative, and drive to excel in the role
• Possess exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times
• Be a strong team player with excellent interpersonal and communication abilities
• Be adaptable to change and evolving environments
• Have the ability to work independently while demonstrating accountability

Benefits

• A competitive salary depending on experience, plus performance-based bonus
• Remote work arrangement (T&Cs - within Malaysian borders)
• Annual Internet Allowance: MYR 2,400
• Paid time away from work, including a day each year to volunteer
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Access to lots of great travel and entertainment discounts
• Health & Life Insurance
• Genuine career opportunities within a dynamic and international company