Remote Site Reliability Consultant

Summary

Join Pythian's next-generation Site Reliability Engineering team as a Site Reliability Consultant working remotely from Mexico (NZST timezone). You will act as a technology leader and advisor for clients, mentoring team members on projects involving infrastructure architecture, automation, and intelligent monitoring systems. Responsibilities include operating and maintaining customer infrastructure, performing root cause analysis, identifying improvement opportunities, and collaborating with teammates. This role requires extensive experience with cloud platforms (Google and AWS), scripting (Python and Scala), microservices architecture, and DevOps tools. In return, Pythian offers a competitive compensation package, flexible remote work, professional development opportunities, and a focus on employee well-being.

Requirements

• Experience working with Google and AWS Clouds (including infrastructure as code deployment with Cloud Formation, Terraform, Opsworks, etc)
• Scripting and automation of administrative tasks using Python and Scala is a must
• Solid understanding of microservices architecture and container technologies (Kubernetes is a must, Docker, lxc, etc)
• Clear understanding of software development lifecycles and best practices from an infrastructure point of view (PRs, merge, rebase, etc)
• Understanding the end-to-end operations of a ‘Business System’ vs components
• Comprehensive systems hardware and network troubleshooting experience
• Common Linux distribution platform installation, configuration, performance tuning, and cloud migration
• TCP/IP networking, NIC bonding, and network services configuration (DNS, NTP, DHCP, SMTP, etc)
• Operation and administration of virtual infrastructure, including experience with at least one hypervisor (VMware, Hyper-V, KVM, etc.)
• Ability to describe IaaS, PaaS, SaaS, pros and cons of each, use cases for virtualization and cloud
• Administration of web servers and supporting technologies, including network load balancers
• Experience with the design, development, and deployment of Puppet
• System and application error investigation, troubleshooting of access/availability issues including deep multi-system root cause analysis
• Experience managing networking devices, such as switches and firewalls from a variety of vendors
• Solid understanding of DevOps tools, processes, and culture
• Ability to pick up new technologies quickly
• Ability to provide accurate work scheduling and task estimations for work delivery

Responsibilities

• Operate, maintain, and administer solutions contributing to customer infrastructure's operational efficiency, availability, and visibility
• Planning maintenance activity, design documentation, and standard procedures
• Provide Root Cause Analysis reports for outages/incidents (ITIL - Problem Management)
• Observe and provide feedback on the current state of the client’s infrastructure, and identify opportunities to improve resiliency, reduce incident occurrence, and automate repetitive administrative and operational tasks
• Contribute to, improve, and maintain team documentation about client systems and infrastructure, procedures, policies, and schedules
• Gather and document information about client environments through audit activities, and analyze the information to identify opportunities for improvement and application of best practices
• Work collaboratively with teammates to contribute to the continuous improvement of our working culture
• Act as a technology leader for clients, as well as drive client discussions on technology road maps
• Participate in an on-call rotation in an escalation capacity

Benefits

• Competitive total rewards package
• Flexibly work remotely from your home, there’s no daily travel requirement to an office!
• Collaborate with some of the best and brightest in the industry!
• Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
• We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
• You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more)
• You will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity