Voltage Park is hiring a
Linux Support Engineer

Summary

The job description is for a Linux Support Engineer at Voltage Park, a company building a machine learning cloud infrastructure business. The role involves resolving technical issues for customers, collaborating with various teams, and improving the customer experience. The position is fully remote but requires the ability to work in PST or HST in the United States.

Requirements

• 4+ years in a Support Engineering or customer success role at a technical organization
• Scripting experience using Bash, Python, or Go
• Based in West Coast or Hawaii
• Excellent verbal communication skills
• Demonstrated ability to write clearly and effectively
• Attention to detail – you sweat the small stuff
• Ability to empathize with customers
• Experience architecting, building, and delivering complex technical or non-technical systems from 0 to 1

Responsibilities

• Solve escalated technical issues with customers via email and occasional phone or video calls
• Collaborate closely with Success, Product, Engineering and other teams to resolve issues for our customers
• Work with Voltage Park product and engineering to develop content and features that empower Voltage Park customers to resolve their own issues
• Identify and implement improvements to the Voltage Park customer experience
• Juggle multiple responsibilities across different support functions
• Manage high-impact cross-functional projects
• Be on-call for urgent system incidents

Preferred Qualifications

Experience in one or more of the following: Experience setting up and administering SLURM/Kubernetes, Command line level sys administration experience, Data center support experience, Project management experience, Startup experience