Live Operations Specialist

Summary

Join VGW, an interactive entertainment company, as a Live Operations Specialist and contribute to the smooth operation of their social live casino product. You will be responsible for monitoring key performance metrics, identifying areas for improvement, and collaborating with game providers and internal teams to resolve issues and optimize offerings. This fully remote role requires experience in live social casino operations, strong analytical skills, excellent problem-solving abilities, and a passion for player engagement.

Requirements

• Experience in live social casino operations or a similar games industry role
• Strong analytical skills with the ability to track and interpret performance data
• Excellent problem-solving abilities and attention to detail
• Ability to collaborate with multiple teams to ensure smooth operations
• Passion for live social casino games and player engagement

Responsibilities

• Support the day-to-day operations of our social live casino product, ensuring seamless gameplay and optimal performance
• Monitor key performance metrics, identifying areas for improvement to enhance the player experience
• Work closely with game providers and internal teams to resolve issues and optimise social live casino offerings

Benefits

• We're proud to offer this opportunity as a fully remote role, giving you the autonomy to manage your work in a way that suits your lifestyle and preferences
• We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported
• We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career
• We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement
• And to top it off, we back this all up with competitive compensation, perks and benefits