Load Management Representative

Summary

Join Loadsmart, a hyper-growth logistics tech company valued at over $1 billion, as a Load Management Representative. In this role, you will utilize various communication tools to track loads, provide timely updates to customers, and ensure excellent customer service. You will also identify and report delays, support service level agreements, and proactively address potential challenges. The position requires collaboration with sales and operations teams for smooth freight delivery and providing carrier feedback for operational improvements. Loadsmart offers competitive base salaries and unlimited PTO.

Requirements

• 1+ year of customer service experience
• Familiarity with Transportation Management Systems (TMS)
• Strong verbal and written communication skills
• Fluent in English - verbal and written

Responsibilities

• Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
• Consistently meet performance expectations in service, and tracking
• Identify and Report to key stakeholders any delays or issues with upcoming, active or passed loads
• Support customer specific service level agreements for our top shippers
• Use critical thinking to identify and forecast potential challenges with load operations
• Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
• Proactively gather necessary information and drive urgency to our carrier partners on upcoming load events
• Manage communication and resolve load challenges when they arise
• Provide carrier feedback to the carrier rep to continuously improve our core operations, carrier experience and shipper needs
• Collaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight

Preferred Qualifications

Brokerage experience

Benefits

• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit