Localization Manager

Summary

Join Figma's growing team and become our Localization Manager, playing a key role in making design accessible globally. This highly collaborative role involves working across various departments and external vendors to develop and optimize localization processes. You will manage localization projects, ensuring smooth collaboration and timely delivery. The position requires analyzing workflows, recommending improvements, and building strong partnerships. This full-time role can be based in a US hub or remotely within the US. Figma offers a competitive compensation and benefits package.

Requirements

• 6+ years of proven experience working with global language localisation in a fast-paced role, with accountability for delivering projects with multiple components and multiple partners and collaborators
• A strong understanding of localization methodologies and TMS technologies
• Outstanding communication skills, both written and verbal; with the ability to build strong relationships across cultural and geographic lines
• Excellent project management skills for producing customer-facing content; including for marketing, customer support, and/or digital products
• LQA experience, including bug fix validation
• Previous vendor management experience, including budgeting, contract negotiation, and driving day-to-day communications

Responsibilities

• Own the day-to-day localization processes and outputs
• Be responsible for scaling localization and implementing efficient and scalable end-to-end localization frameworks for multiple products across a range of diverse content types (case studies, blog posts, video, audio, OOH) across global markets
• Project manage end-to-end localization/transcreation project(s), ensuring smooth and scalable work across internal and external team collaboration
• Understand and communicate localization efforts needed for new market entry, including coordinating across several departments timelines and workback plans needed to hit all deadlines
• File, review, prioritize, and supervise the resolution of bugs that affect localized content quality and functionality
• Analyze current pain points in workflows, quality control, tools in order to provide recommendations, and implement scalable solutions for improvement
• Develop strong partnerships with our localization vendors and internal stakeholders
• Test possible AI tools and additional translation/transcreation technologies to enable the team’s strategic goals
• Research and make recommendations for areas of expansion

Preferred Qualifications

• Experience in SaaS, Tech or Design
• Fluency in more than one language, Spanish highly preferred
• Experience working at a global start up or scale up company
• Accustomed to working at pace, can quickly connect the dots across projects and multi-task to successfully drive outputs
• Experience working with a CMS and design tools (like Figma!)
• Ability to research and make recommendations for areas of expansion
• Based in New York or East Coast preferable

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles
• Equity