Localization Project Manager

Summary

Join Smartling's Managed Services team as a Localization Project Manager! This work-from-home role, based anywhere in the US Central Time zone, supports a dedicated group of customers. You will manage translation requests, provide training, optimize customer settings, and collaborate across teams. Success requires strong organizational skills, experience in translation and localization, and a customer-centric approach. Smartling offers a competitive salary, benefits including health insurance and generous PTO, and a supportive remote-first culture.

Requirements

• Possess a customer-centric mindset and an affinity to solve problems and meet deadlines
• Have expert organization skills
• Have experience with translation, localization, and internationalization processes
• Have the capacity to empathize with customers and tailor communication to their preferences
• Possess a detail-oriented mindset and an ability to manage (and iterate on) complex workflows and processes
• Have the ability to explain complex concepts in simple terms
• Have a desire to deliver a best-in-class customer experience
• Have excitement about being in a role where you could be a dedicated resource for a single customer
• Have minimum 2 years experience in a customer service role
• Have a home office setup conducive for working remotely, and the ability to work effectively as a remote team member

Responsibilities

• Process and monitor customer translation requests while ensuring that delivery timelines are consistently met
• Empower customer stakeholders through customized training and product education
• Collaborate across teams and disciplines to fulfill customer requests
• Work seamlessly with customer stakeholders, including aligning with their processes and working within their preferred collaboration tools. You are an extension of the customer’s team
• Execute administrative tasks, and proactively identify opportunities for process improvement
• Plan, organize, and prioritize your work - this role wears many hats!
• Advocate for product improvement and change
• Contribute to process and service quality improvement

Preferred Qualifications

• Be fluent in other languages
• Have experience with customer service or project management software

Benefits

• Freedom - we are remote first
• Growth - an opportunity to learn and advance your career
• Wealth - we offer a competitive salary and 401(k) + company match
• Wellness - health insurance; free medical plan for you and your family
• Balance - flexible PTO + 11 holidays; generous parental leave
• Culture - an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral program and Apple equipment