Localization QA Specialist

Summary

Join KnowBe4 as a Localization Quality Assurance Specialist and play a key role in maintaining the quality of our e-learning content translations. You will act as the primary decision-maker for language quality, review vendor work, provide training, and ensure cultural relevance. This role requires expertise in Dutch, experience with translation tools, and strong communication skills. You will contribute to process improvement and ensure content accessibility. KnowBe4 offers a fantastic benefits package including company-wide bonuses, referral bonuses, tuition reimbursement, and more.

Requirements

• Bachelor's degree in Language Studies, Cultural Anthropology, International Relations, Linguistics or related field/experience (Masters preferred)
• Translation experience in the language pair desired for this role (English to target language)
• Experience with CAT tools
• Experience with Google Suite
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communication
• Specialized in Dutch language
• Excellent listening skills
• Excellent time management and organization skills

Responsibilities

• Act as editor, primary decision maker, and steward over standards and quality of language of specialty
• Perform in-context review of vendor localization work across all supported languages to ensure high-quality localizations that meet project expectations
• Conduct periodic reviews of customer feedback with regard to the quality of content from users outside of the U.S
• Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
• Stay attuned with and serve as a subject matter expert on cultural expectations of content for designated regions
• Perform cultural review of content and review feedback from customers regarding culture
• Prepare project instructions for vendors to follow to ensure optimal quality of localizations
• Provide input to content creators to ensure the content library is globally minded and ready to be translated or localized
• Contribute to continual improvement of our processes, quality and efficiency as we grow
• Maintain foreign language style guides
• Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
• Ensure content is Web Content Accessible Guidelines (WCAG 2.2 AA) compliant so that our content is accessible to all users

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code