Marketing Localization Specialist

Summary

Join KnowBe4 as a Marketing Localization Specialist and lead end-to-end localization projects for marketing initiatives across multiple products and markets. You will manage localization projects from conception to completion, leveraging project management tools to optimize localization standards. This role requires managing vendor relationships, tracking project details, and ensuring high-quality content localization. You will collaborate with cross-functional teams and language service providers, ensuring new translated content is added to marketing platforms and existing assets are updated. The ideal candidate is a strategic thinker with strong project management skills and experience in marketing and/or web content localization. This position offers a competitive salary and a range of benefits.

Requirements

• Associate’s Degree or higher required
• Minimum 3 years of relevant experience in localization project management and language quality assurance
• Fluent in reading/writing in another language other than English
• Comfortable with ambiguity and skilled at problem solving
• Experience managing complex multilingual content projects across multiple vendors
• Ability to work effectively in a team environment
• Skilled in translation management system technologies
• Cross-cultural sensitivity and competency
• Excellent time management and organization skills
• Fluent in reading/writing in at least 1 language other than English
• Experience with project management software (Monday.com, Smartsheets, etc…)
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• HTML/CSS
• Detail-oriented and organized
• Self-starter and a critical thinker
• Strong verbal and written communication
• Able to meet strict deadlines in a fast-paced environment

Responsibilities

• Lead simultaneous localization projects across multiple languages, managing priorities and resources to meet aggressive deadlines
• This includes requirements gathering, planning, budgeting, execution, quality checking, and maintenance of translation assets across KnowBe4's diverse marketing portfolio: digital content (websites, emails, SEO), collateral (datasheets, guides, white papers, research reports), creative materials (graphics, ads), etc…
• Independently manage all vendor relationships including: selecting appropriate localization vendors, handling project initiation, maintaining clear communication throughout projects, SLAs, and ensuring quality standards are met
• Track and document all localization projects, including status, costs, and key timeline milestones in order to generate comprehensive reporting for the department
• Oversee linguistic QA cycles, diagnose underlying causes of persistent problems, and execute remediation and preventive measures
• Build strong partnerships with cross-functional teams and language service providers to address questions or conflicts related to file discrepancies, content inconsistencies, terminology alignment, and translation quality standards
• Ensure new translated content is added to the relevant marketing platforms regularly
• Maintain and update existing translation assets to ensure the highest quality and translation accuracy
• Take ownership of assigned translation projects through all phases, demonstrating initiative and accountability

Preferred Qualifications

• Experience in Marketing and/or web content localization preferred
• Project Management or Localization Certifications are a plus

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code