Luxury Concierge Specialist

Summary

Join Ten Life Group as a Luxury Concierge Specialist and contribute to a vibrant team dedicated to crafting unforgettable experiences for high-net-worth clients. In this exciting role, you will fulfill diverse requests, ranging from simple tasks to complex bespoke itineraries, providing top-notch, personalized solutions. You will collaborate with a network of contacts and resources to ensure every request is met with precision and flair. The position requires at least 3-4 years of relevant hospitality experience, excellent communication skills, and proficiency in Microsoft Office Suite. A hybrid or fully remote work option is available, depending on location. Ten Life Group offers a competitive salary, performance-based bonuses, paid time off, paid sabbaticals, and various other employee benefits.

Requirements

• Experience: At least 3–4 years of relevant work experience in hospitality
• Communication: Excellent phone etiquette, and exceptional verbal, written, and interpersonal skills
• Passion for Service: Enthusiastic about engaging with members and creating memorable experiences
• Administrative Abilities: Strong planning and organizational skills
• Tech-Savvy: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong planning and organisational skills
• Results orientation
• Member focus
• Adaptability
• Team work
• Initiative and Pro-activity
• Attention to detail/accuracy
• Positive Outlook and Self-Confidence

Responsibilities

• Fulfill a variety of exciting and diverse requests: From straightforward tasks like checking availability to complex arrangements like organizing bespoke itineraries
• Provide top-notch, lifestyle-driven solutions: Tailored perfectly to our members’ needs and desires
• Work closely with a network of contacts and resources: Ensuring every request is met with precision and flair
• Handle anything that comes your way: From retail recommendations to seamless taxi transfers – no challenge is too big or small!

Preferred Qualifications

• Located in the United Kingdom
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

• A competitive salary depending on experience, plus a performance-based bonus
• Hybrid working . You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team , with diversity at its core
• Genuine career opportunities within a dynamic and international company