Luxury Concierge Specialist

Summary

Join our vibrant team as a Luxury Concierge Specialist and turn dreams into reality for our high-net-worth members! You'll curate unforgettable experiences, from booking spa weekends to arranging bespoke itineraries. This exciting role demands exceptional customer service, strong organizational skills, and proficiency in various technologies. You'll work closely with a network of contacts to ensure every request is met with precision and flair. The position offers a competitive salary, performance-based bonuses, and a hybrid work model with remote options. We also provide comprehensive benefits, including paid time off, paid sabbaticals, and employee discounts.

Requirements

• Experience: At least 3–4 years of relevant work experience in hospitality
• Communication: Excellent phone etiquette, and exceptional verbal, written, and interpersonal skills
• Passion for Service: Enthusiastic about engaging with members and creating memorable experiences
• Administrative Abilities: Strong planning and organizational skills
• Tech-Savvy: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Responsibilities

• Fulfill a variety of exciting and diverse requests: From straightforward tasks like checking availability to complex arrangements like organizing bespoke itineraries
• Provide top-notch, lifestyle-driven solutions: Tailored perfectly to our members’ needs and desires
• Work closely with a network of contacts and resources: Ensuring every request is met with precision and flair
• Handle anything that comes your way: From retail recommendations to seamless taxi transfers – no challenge is too big or small!

Preferred Qualifications

• Strong planning and organisational skills
• Results orientation
• Member focus
• Adaptability
• Team work
• Initiative and Pro-activity
• Attention to detail/accuracy
• Positive Outlook and Self-Confidence

Benefits

• A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential
• Hybrid working . You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car)
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use
• Genuine career opportunities within a dynamic and international company