Luxury Travel Concierge

Summary

Join Ten as a Travel Specialist and enjoy a remote, flexible career in luxury travel from Melbourne. You will deliver exceptional travel experiences by handling leisure travel requests, managing flight bookings (with a focus on first and business class), and utilizing GDS systems (preferably Amadeus). Provide outstanding customer service and collaborate with a global team. This role requires a passion for travel, excellent communication skills (English, Mandarin, and Cantonese), GDS experience, and a knack for problem-solving. Ten offers career growth opportunities and a supportive work environment.

Requirements

• A love for the travel industry and a passion for creating memorable journeys
• A fast learner who thrives in a dynamic, fast-paced environment
• Excellent communication skills in English, Mandarin, and Cantonese
• Experience with GDS booking platforms and a knack for problem-solving
• Someone who is excited about career growth and ready to build a long-term future with us
• Proven track record in a dedicated flight sales role within a travel agency, tour operator, or concierge business
• Hands-on experience with one or more Global Distribution Systems (preferably Amadeus), including complex multi-sector bookings and round-the-world routings from all major global hubs
• Strong knowledge of, and enthusiasm for, a wide variety of leisure and city destinations, as well as different travel styles
• Demonstrated success in designing luxury holidays for affluent clients
• Exceptional focus on details, especially when working under pressure
• Dedication to customer satisfaction, willingness to go the extra mile, tactful and diplomatic approach, and excellent problem-solving skills
• Ability to manage multiple projects simultaneously and adapt quickly to a dynamic and changing environment
• Highly motivated, committed, with strong initiative and drive
• Exceptional verbal and interpersonal skills for liaising with members and suppliers, maintaining a calm and professional demeanor at all times
• Native-level proficiency in English (both written and spoken)
• Strong attention to detail, ability to work independently, and a reliable team player with excellent interpersonal and communication skills
• Full-time position, 40 hours per week
• Monday to Friday, either 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
• Applicants must have the right to work in Australia
• We regret that we cannot accept applications without valid work authorization

Responsibilities

• Deliver exceptional travel experiences by handling leisure travel requests from our global members
• Manage bookings for scheduled, no-frills, and chartered flights — with a strong focus on first and business-class travel
• Use your commercial judgement and expertise with GDS (preferably Amadeus) and job management systems to find the best travel solutions
• Provide outstanding customer service that keeps our members coming back again and again
• Collaborate virtually with our global team while enjoying the autonomy and convenience of remote work

Benefits

• 3 extra days of annual leave in their third year and an extra month of every 5 years
• Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached
• Working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave
• Remote work