Virtual Travel Concierge

Summary

Join Ten Group's APAC team as a Mandarin and Cantonese-speaking Virtual Travel Consultant based in Malaysia, enjoying remote work flexibility. Deliver exceptional, personalized travel services to high-value global members. Handle complex leisure travel requests, specialize in flight bookings, and offer tailor-made recommendations. Utilize Amadeus GDS or similar systems for bookings and collaborate with a global team. Enjoy career growth opportunities, a multinational culture, and a customer-focused environment within a Certified B Corp.

Requirements

• Fluency in Mandarin, Cantonese, and English
• A proven passion for travel and helping others plan memorable trips
• Strong GDS (ideally Amadeus) and booking system experience
• Excellent customer service skills and a solution-oriented mindset
• The ability to thrive in a fast-paced, remote, team-based setting

Responsibilities

• Handle complex leisure travel requests across flights, hotels, cruises, and more
• Specialize in scheduled, no-frills, and chartered flight-only bookings — with a strong focus on first and business class
• Offer tailor-made recommendations and solutions, ensuring high satisfaction and repeat usage
• Use Amadeus GDS (or similar) to manage and book travel itineraries
• Collaborate virtually with a global team and share knowledge to enhance service delivery

Preferred Qualifications

• Proven Industry Experience: Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business
• Hands-on experience as a Cruise Specialist within a travel agency (preferred)
• Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems
• Destination Knowledge & Passion: A deep enthusiasm for a wide variety of leisure and city destinations
• A strong track record of creating bespoke luxury holidays for high-net-worth clients
• Customer-Centric Approach: Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs
• The ability to act with tact, diplomacy, and problem-solving finesse in all interactions
• Skills & Competencies: Superb attention to detail, even under pressure
• Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment
• Self-motivation, initiative, and drive to excel in the role
• Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times
• Strong team player with excellent interpersonal and communication abilities
• Languages: Fluency in English, Mandarin, and Cantonese, both written and spoken
• Additional Attributes: Adaptability to change and evolving environments
• Ability to work independently while demonstrating accountability
• Flexibility: This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays

Benefits

• Remote Work Flexibility – Enjoy the freedom and comfort of working from your home in Malaysia
• Career Growth Opportunities – We promote internally and support your personal and professional development
• Multinational Culture – Work with over 1,300 colleagues from 20+ global offices
• Customer-Focused Environment – Be part of a team dedicated to truly delighting our members
• Certified B Corp – Join a purpose-driven company that values sustainability, inclusion, and positive global impact
• A competitive salary depending on experience, plus performance-based bonus
• Remote work arrangement (T&Cs - within Malaysian borders)
• Annual Internet Allowance: MYR 2,400
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Health & Life Insurance