Managed Services Consultant

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Managed Services Consultant. This remote, full-time position focuses on providing post-go-live support and consulting for clients using Veeva's commercial and medical content management solutions. You will enhance application configurations, manage content, offer best practice recommendations, and maintain client environments. The role requires 3+ years of experience in configuring and supporting content management software, excellent communication skills, and a bachelor's degree or equivalent experience. Veeva offers competitive compensation, benefits including medical, dental, vision, and flexible PTO, and a supportive work environment.

Requirements

• 3+ years experience configuring/supporting/implementing content management software or related services delivery
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience managing clients requests and setting expectations
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience

Responsibilities

• Provide post-go-live consulting and administrative support for multiple clients
• Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc
• Bulk import/export/updates of content and data
• Recommendations on application features, use, and best practices
• Maintenance of production and sandbox environments
• Creation of reports and dashboards

Preferred Qualifications

• Project management experience
• Understanding of life sciences content management principles, types, and taxonomies
• Understanding of life sciences compliance requirements
• Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program